ALM Complete enhances and integrates the functions of the Inventory, Prospecting, and Follow-up Modules and combines them with full reporting capabilities and in depth tracking. Customer satisfaction and retention are more important than ever. Our flexible, affordable system simplifies contacting customers regularly with compelling, personalized information to maximize CSI scores. It keeps customers coming back for sales and service, and garners more referrals in the process!
Our automated "follow up" sends customized HTML emails and letters quarterly, and also sends on special occasions such as, birthdays, holidays, or when a salesperson leaves. For "hands-on" management, a simple tool creates custom emails and letters on demand to supplement the automated ones. You can even create "Send To" lists, directing those letters to specific subsets of customers or prospects.
We'll take the work and expenses out, while maximizing the value of your biggest asset - your existing customer base! Our Prospecting tool helps track and follow up with unsold prospects, whether they are walk-ins, phone ups, or email leads. Our system automatically contacts prospects on a timely basis, notifies them of potential pre-owned matches, and tracks pertinent management and advertising statistics. Personalized calling scripts are also provided as a guide. Custom designed emails and letters can also be generated, targeted to specific individuals or groups. Our system automatically converts prospects into customers by importing vehicle sales directly from your DMS into AutoLotManager.com.
Special Features Include:
- Quickly schedule an appointment, a future phone call, an email or text message to any prospect or customer.
- Automatically match prospects with vehicles in stock, incoming on trade, incoming on lease return, or at other dealers.
- Rank prospects by likelihood and timing of purchase and automatically contact accordingly.
- Contact groups of prospects based on desired make, style, stock number, last visit, ranking, or other criteria.
- Passwords for Owners, Sales Managers, Used Car Managers, Salespeople, and Data Entry Clerks provide security and monitoring.
- Owners can access up-to-the-minute results at any time over the Internet.
- Managers can review Closing Ratios, Demo Percentages, Finance Fallouts, Advertising Effectiveness, Goal Attainment, and more.
- Salespeople can organize prospects, customers, deliveries, tasks, and goals.
- Used Car managers or buyers receive a detailed Wish List of vehicles.
- Our system has a simple, affordable solution to track your walk-in traffic! Our exclusive Electronic Desk Log has the familiar look and feel of written logs, with the efficiency and ease of access only the Internet can provide.
- Our system automatically scrubs and parses the data for duplicate entries and creates ready-to-use, formatted mailing labels. Managing your own in-house direct marketing campaign has never been easier.
- Easy-to-follow call scripts, along with phone call tracking that can record a call with a proprietary grading scale.
- Our system automatically determines the customer's current vehicle market value and calculates the payoff amount to provide a unique sales opportunity to maximize profitability.
- Using our proprietary "Work a Deal" tool, our system automatically recommends vehicles that suit the prospect's desired payment range.
ALM Complete 5.0 provides security and condenses data to improve time-management, maximize sales opportunities, lower advertising and other costs, and dramatically improves profitability!
To Request a Free Demo, click here or For Sales Inquiries Call 330-865-7641 ext. 105